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Frequently Asked Questions

Quick answers to questions you may have

Getting Started

How do I create my first signup sheet?

After signing up, click 'Create Signup Sheet' from your dashboard. Choose a template or start from scratch, add your slots/items, customize settings, and share the link with your group. It takes less than a minute!

Is SignUpReady really free?

Yes! Our Free plan includes unlimited signup sheets with up to 50 participants per sheet. Upgrade to Plus ($9/month) or Pro ($29/month) for additional features like unlimited participants, custom branding, and advanced analytics.

Do participants need an account to sign up?

No! Participants can sign up using just their name and email - no account required. This makes it super easy for everyone to participate.

Can I customize the look of my signup sheets?

Yes! Plus and Pro plans include custom branding options where you can add your logo, customize colors, and personalize the signup experience.

Managing Signups

How do I edit a signup sheet after creating it?

Go to your dashboard, find the signup sheet, and click 'Edit'. You can modify slots, change settings, update descriptions, and more. Changes are reflected immediately.

Can I limit how many people can sign up for each slot?

Absolutely! When creating or editing slots, you can set a maximum number of signups. Once a slot is full, it's automatically marked as unavailable.

What if someone needs to cancel their signup?

Participants receive a confirmation email with a cancellation link. You can also remove signups manually from your dashboard if needed.

Can I see who has signed up in real-time?

Yes! Your dashboard shows live updates as people sign up. You'll also receive email notifications for new signups if you have that setting enabled.

Can I duplicate a signup sheet?

Yes! Click the duplicate button on any signup sheet to create a copy with all your settings preserved. The signup count resets to zero, making it perfect for recurring events like weekly meetings or monthly potlucks.

Sharing & Privacy

How do I share my signup sheet?

Each signup sheet has a unique shareable link. You can copy the link and share it via email, text message, social media, or embed it on your website. You can also download a QR code for print materials.

Can I make a signup sheet private?

Yes! You can set signup sheets to private, requiring a password to access. You can also hide participant information from other signups for added privacy.

Will my contact information be shared?

No. Only you (the organizer) can see all participant details. Participants only see information you choose to display, like names or what items people are bringing.

Can I share signup sheets with my organization?

Yes! Create an organization and invite members. All organization members can view and manage shared signup sheets based on their role permissions.

How do QR codes work?

From your sheet detail page, click the QR code button to download a printable 512x512 PNG image. Share it on flyers, posters, or newsletters so people can scan and sign up instantly from their phones.

Notifications & Reminders

Will participants get confirmation emails?

Yes! Everyone who signs up receives an automatic confirmation email with their commitment details and a link to cancel if needed.

Can I send reminder emails?

Plus and Pro plans include automated reminder emails. You can schedule reminders to be sent 1 day, 3 days, or 1 week before the event.

How do I communicate with participants?

You can send messages to all participants or specific groups directly from your dashboard. Everyone receives the message via email.

Will I be notified when someone signs up?

You can enable instant email notifications for new signups in your settings. You'll also see a dashboard summary of recent activity.

Plans & Billing

What's included in the free plan?

The Free plan includes unlimited signup sheets, up to 50 participants per sheet, email confirmations, 20+ professional templates, and community support.

When should I upgrade to a paid plan?

Upgrade when you need more than 50 participants per sheet, want custom branding, need automated reminders, require advanced analytics, or want priority support.

Can I change or cancel my plan anytime?

Yes! You can upgrade, downgrade, or cancel your subscription anytime from your account settings. There are no long-term contracts. Cancellations take effect at the end of your billing period.

How does billing work?

We use Stripe for secure payment processing. You'll receive email receipts for each payment, and you can manage your payment method and view invoices anytime from your dashboard settings.

Referral Program

How does the referral program work?

Share your unique referral link with friends. When they sign up and upgrade to a paid plan, you both win: they get their first month free, and you earn one month of credit toward your subscription.

Where do I find my referral link?

Go to Dashboard > Referrals to find your unique referral code and shareable link. You can copy the link or share directly via email.

How many referrals can I make?

There's no limit to referrals! You can earn up to 12 months of free credits (one full year). Each successful referral earns you one month free.

When do referral credits apply?

Credits are automatically applied to your next invoice. You'll see the credit as a discount on your Stripe invoice, and we'll send you an email notification when credits are applied.

Troubleshooting

My signup sheet link isn't working. What should I do?

Check that you're using the complete shareable link. If the sheet is set to private, make sure you've shared the password. Contact support if the issue persists.

I'm not receiving email notifications. Why?

Check your notification settings in your account preferences. Also check your spam/junk folder and add noreply@signupready.com to your contacts.

Can I recover a deleted signup sheet?

Deleted sheets are moved to your trash folder for 30 days before permanent deletion. You can restore them from there. After 30 days, they cannot be recovered.

How do I report a bug or request a feature?

We'd love to hear from you! Use the contact form or email support@signupready.com. We review all feedback and prioritize based on user needs.

I signed up with Google but want to add a password. How?

If you signed up with Google OAuth, you can add a password through the 'Forgot Password' flow. Enter your email to receive a password reset link, then create a password for your account.

Still Need Help?

Our friendly support team is here to help you succeed. Reach out anytime!